Frequently Asked Questions

General Information
Programs & Services

General Information

How do I contact Rainbow Village?

Thank you for your interest in Rainbow Village. Please contact us during business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) by phone at (770) 497-1888 or via email.  If you call or email outside of business hours, please leave a message and we will respond the next business day.

What is the mailing address for Rainbow Village?

Our mailing address is 3427 Duluth Highway 120, Duluth, GA 30096.

Is Rainbow Village a 501(c)(3) nonprofit organization?

Yes. Rainbow Village, Inc. is a not-for-profit organization recognized as tax-exempt under Internal Revenue Code section 501(c)(3).

What are the hours of operation for Rainbow Village?

Our regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST

Where is Rainbow Village located?

We are located in Duluth, Georgia, approximately 30 miles northeast of the city of Atlanta.  Our beautiful campus is situated on 2.51 acres near the intersection of Buford Highway and Duluth Highway 120 in Gwinnett County.  For directions to Rainbow Village visit our Contact Us page.

Who do you serve at Rainbow Village?

We serve families that are experiencing homelessness. The typical family that we serve is a single mom with two children. However, we also serve single dads, couples with children, and grandparents raising their grandchildren. We do not serve individuals.

What do you need most?

Funding is our biggest need. It allows us to sustain current services and programs and to focus on plans for the future.


What volunteer opportunities are available?

We are always looking for volunteers in the following areas: Facilities and Grounds Support, Meal Preparation & Service, Adult Mentorship, Youth Programming and Administration Support. To learn more about volunteer opportunities, visit the Volunteer Page on our site.

Do you accept interns?

Yes. We accept interns on a limited basis. All internships are unpaid. If you are interested in serving as an intern, please send us an email and attach your resume.

Do you accept court ordered community service volunteers?

We are unable to accept court ordered community service volunteers at this time.


What do you need most?

Funding is our biggest need. It allows us to sustain current services and programs and to focus on plans for the future.

How do I contact Rainbow Village about making a donation?

Thank you for your generosity in supporting our mission to families experiencing homelessness. If you have questions about how to help, please contact us during business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) by phone at (770) 497-1888.

The easiest way to make a cash donation is through the donate button on our website. If you are interested in donating items, please email Brittany Lowe. To make a donation of stock, please email Accounting If you call or email outside of business hours, please leave a message and we will respond the next business day. 

Can I make a recurring donation?

Yes. Your recurring donation can be made through our Transform 365 campaign. Get more information here.

Are contributions to Rainbow Village tax deductible?

Yes. Rainbow Village is a 501(c)3 nonprofit, tax-exempt organization designated by the Internal Revenue Code. Our tax ID number is 58-2181183.  All contributions are tax-deductible under the full extent of the law.

Does Rainbow Village provide tax receipts for contributions?

Yes. Tax receipts for monetary donations are provided at the end of the year. Receipts for donations of items are generally provided at the time of receipt.

Where can I find your financial documents?

You can find our financial documents here.

Is Rainbow Village financially stable?

Yes. Rainbow Village is financially stable and will remain so over the long term. The Rainbow Village Endowment Fund, which continues to grow thanks to the support of many generous individual donors ensures the ongoing security and care of the families we serve.

Programs & Services

Who does Rainbow Village serve?

Rainbow Village offers a comprehensive range of programs to help families that are experiencing homelessness. Our focus on individual development for both the parent(s) and the children is of utmost importance.

How many families do you serve?

The ASPIRE program can serve 30 families at a time.
The THRIVE Alumni program has capacity for 100 families at a time.

What is the program admissions/application process?

Admission to the program is only open when there is an apartment available. The
admission process begins with an assessment to ensure eligibility. The next step is to complete and return the ASPIRE application. Applications are only provided to families when/if we have a unit available. Once an application is completed it is reviewed by the Program team and administrative staff. The application review can take up to two weeks once all required documents are received. If the application is approved, the family is required to participate in an interview with a Success Coach where they will identify the potential family’s ability to complete the program. The family will have a final meeting with the CEO before acceptance to the program. 

After all interviews are completed and the family is accepted, they will be given a move in date. The professional staff at Rainbow Village takes very seriously the responsibility we have for caring our families. Although the admissions process is rigorous, our aim is to make the process as smooth as possible, and to provide support and help whenever needed.

What are the requirements for program eligibility?

The ASPIRE Residential Program is a rigorous endeavor that requires a desire and attitude to make long-lasting life changes. The minimum requirements for eligibility are: 

  1. Participant must be homeless or eminently homeless
  2. Must have a GA ID
  3. Must have custody of at least 1 minor child.
Are program participants required to pay anything?

Participants are required to pay a $350 monthly program fee as well as contribute to a personal savings account.

How long is the waiting list?

We do not maintain a waiting list.  Those in need of services at a time when Rainbow Village is at full occupancy are provided other community resources that match their needs so that they may seek immediate assistance.

Why are you always full?

Unfortunately, the demand for our services far exceeds the supply. We are not a shelter. We offer a longer-term option for families to heal and prepare for life after Rainbow Village. The intensity of the program allows families to focus on their greatest needs before moving to market rate housing.

What is the average length of stay for a family?

Resident progress and compliance is assessed every 90 days to determine continued eligibility for program participation for up to 2 years.

Do you help program participants find jobs?

Yes. Employment/Career is a key area of focus for clients to move toward economic self-sufficiency. Our goal is to identify barriers that prevent earning a living wage and assist each client in developing a plan to address them.

What services are available for the children and youth?

The Rainbow Village ACADEMY provides afterschool care for our young residents. 

Summer Camp, as well as camps for Winter and Spring Breaks, are also provided. Our aim is to provide the same level of support for our children and youth that we provide to their parents. The focus for the children and youth programs is academic success and an opportunity to have fun.

Do you continue to help the families after they leave the Rainbow Village campus?

Yes. Residents are encouraged to participate in our Thrive Alumni Program upon transitioning out of our program.